Whats this crap about SEZs? I find the concept of "Special Economic Zones" abhorrent. It betrays an elitist mentality. First, the people who have lived in these designated zones for generations are suddenly non-grata and kicked out for no fault of theirs. And then there is this pseudo first world country enclave that comes on later.
I don't understand the concept. The US or for that matter, most countries of Europe don't have any such "special economic zones". All factories, production plants, etc, are all distributed throughout the countries. And when a factory comes up, its not like the local population gets kicked out of their homesteads. In fact, such job centres try to include the local populations and it is a symbiotic relationship that benefits both.
If the US and the advanced countries had managed to do it in an inclusive manner, then why couldn't India manage that? In spite of all the Gandhian talk of "the heart of India lies in its villages" and the usual rhetoric we hear, it seems like the village dwellers are ultimately given the short shrift.
Now the argument might be made that we cannot locate factories and job centres at arbitrary locations because we don't have infrastructure. In other words, special economic zones can concentrate production in a small area and therefore would make infrastructure easier.
I find this argument specious. Isn't it the job of the government to provide infrastructure to everyone in the first place? Since the government has slacked off on this basic responsibility in 60 years of democracy, now it wants to grab some land and make up for it by kicking out its residents?
The US and European countries did this and any factory/economic centre didn't need to be set up inside any specially demarcated "zone" to get the basic infrastructure. In fact, since the governments were expected to provide good roads, power, water everywhere, it was easy for industries to come up according to the one elastic parameter, labour. The governments didn't treat any parts more special than the others.
I was angered by what happened at Nandigram. I hope some of the key players in promoting these SEZs face the wrath of the displaced villagers (in whatever manner), and I think they fully deserve it.
Friday, March 16, 2007
Saturday, March 10, 2007
Customer service in India
I find that customer service in India, especially that of big companies, leaves much to be desired.
For example, it took me a month to get an ICICI bank account opened. Although I ensured all forms and ID proof were submitted properly, the "processing" took 4 weeks. When I started to lose my patience and complain, the response was always like "Sorry sir, but our Mumbai back office hasn't gotten back to us yet. We would inquire with them, sir".
The designations of the employees in the banks are themselves amusing - everyone is an "executive", including the teller. And you don't just have a bank account - you have a "relationship" with the branch!
Then I applied for a Citibank credit card (since one or the other was always pestering me on the phone with a Citibank card offer). After completing the form and submitting it, I got "verification" calls, not once but 4 or 5 times! And for address proof, they sent someone to my door - twice! Then it took more than a month after that for my card to arrive (after I made several calls to find out what was going on). I got so frustrated that I have not used the card even once so far after some 2 years.
While at it, I feel amused by this concept of "permanent address" required on a lot of forms in India. When someone asked me what mine was, I gave him the address of my flat where I live and which I own. He then said "No sir, I am not asking for your residential address. I am asking for your permanent address sir". I was a bit confounded. "Hello, this is where I have been staying for a while and intend to stay, and as far as I am concerned this is my permanent address". Then he educated me, "No sir, I asked you for your parents' address. That is what we mean by permanent address". I was taken aback by this. I told him I am close to 40, and have a family of my own, and am not a kid who lived with his parents on a permanent basis. But that didn't wash with him. Of course there was no point in blaming him. It is the mindset in India where even after being married, one cannot oneself independent of one's parents. In the US, no one asks for your parent's address unless one is a minor, in opening a bank account or applying for a credit card. Here even after being married, everyone considers that your parents' place is where you truly belong! When we blatantly copy the US in other aspects (like mother's maiden name for security and so on), we cannot shake off this stupid concept of permanent address. At least call it by what it really is- "parental address" or something like that.
The worst customer service in my experience is that of Hutch. Hutch is an established cellular service provider in India. However, once when I visited Chennai, the roaming facility got deactivated for some reason. So I went to a Hutch outlet in Chennai. They said they cannot help since Hutch Bangalore is different. The only way to reach the Bangalore Hutch customer care was to dial the Bangalore number. But that wouldn't work since I didn't have roaming - so it was a chicken and egg situation. Then I had to call up the number from a land line. I was put on hold for more than 15 minutes, with a recorded message asking me to be patient. Then all of a sudden it said "Sorry, all customer executives are busy at this time. Please try later" and got disconnected. I became so enraged that I swear I would have taken it out on a Hutch employee if there had been one nearby. It was a waste of my time as well as money. If Hutch claims to provide superior customer service, is this the way to treat their customers? First, they don't even have a common national database. And on top of that, they disconnect the line AFTER the customer had spent 15 minutes on the call. Sure they could have informed that at the beginning of the call- the queue situation couldn't have changed so dramatically in 15 minutes. Idiots.
Everyone now talks of "retailing" in India. It seems to be the latest buzzword. Never mind the fact that all shops have been doing it for ages in India. Of course, they are not big players like Reliance, so even if you had bought provisions from them throughout your life, it doesn't count. "What really counts is when you buy it from us, in other words, we retail it to you", they would like you to believe.
But if my experience at shopping at the minor chains like Foodworld or Monday to Sunday in Bangalore are anything to go by, I am not so optimistic.
First of all, Foodworld outlets are overstaffed. A Foodworld store would have a dozen employees or so at any time, most of them doing nothing, other than gossiping. Yet there would be only 2 or 3 at the cash registers. In the US, a similar sized store would have maybe 3 or 4 employees at any given time. And the quality of the stuff they sell is third rate. For example, they sell vegetables in closed polythene bags, with no refrigeration. The vegetables rot in no time under such conditions. I have come across bags of even beans where there is visible fungus growth, something that I have never encountered when buying from the lowly vegetable vendor. Most Foodworld outlets are hot, with no AC, which causes perishables to get spoiled faster. In most Foodworld stores, the vegetable/dairy products area would always smell of a dead rat. The other pre-processed food stuff they sell is third rate - I have seen many times where the expiration date stamp is missing on the wrapping. So much for their quality control. Plus their inventory management is poor. Sometimes the stuff I need wouldn't be in stock for months. But they would be available at family run stores always. It seems that the small family-operated store can manage its inventory better than a large chain like Foodworld, which is contrary to what one would expect. Now RPG, which owns Foodworld, wants to get into retailing too! If so, God help us!
For example, it took me a month to get an ICICI bank account opened. Although I ensured all forms and ID proof were submitted properly, the "processing" took 4 weeks. When I started to lose my patience and complain, the response was always like "Sorry sir, but our Mumbai back office hasn't gotten back to us yet. We would inquire with them, sir".
The designations of the employees in the banks are themselves amusing - everyone is an "executive", including the teller. And you don't just have a bank account - you have a "relationship" with the branch!
Then I applied for a Citibank credit card (since one or the other was always pestering me on the phone with a Citibank card offer). After completing the form and submitting it, I got "verification" calls, not once but 4 or 5 times! And for address proof, they sent someone to my door - twice! Then it took more than a month after that for my card to arrive (after I made several calls to find out what was going on). I got so frustrated that I have not used the card even once so far after some 2 years.
While at it, I feel amused by this concept of "permanent address" required on a lot of forms in India. When someone asked me what mine was, I gave him the address of my flat where I live and which I own. He then said "No sir, I am not asking for your residential address. I am asking for your permanent address sir". I was a bit confounded. "Hello, this is where I have been staying for a while and intend to stay, and as far as I am concerned this is my permanent address". Then he educated me, "No sir, I asked you for your parents' address. That is what we mean by permanent address". I was taken aback by this. I told him I am close to 40, and have a family of my own, and am not a kid who lived with his parents on a permanent basis. But that didn't wash with him. Of course there was no point in blaming him. It is the mindset in India where even after being married, one cannot oneself independent of one's parents. In the US, no one asks for your parent's address unless one is a minor, in opening a bank account or applying for a credit card. Here even after being married, everyone considers that your parents' place is where you truly belong! When we blatantly copy the US in other aspects (like mother's maiden name for security and so on), we cannot shake off this stupid concept of permanent address. At least call it by what it really is- "parental address" or something like that.
The worst customer service in my experience is that of Hutch. Hutch is an established cellular service provider in India. However, once when I visited Chennai, the roaming facility got deactivated for some reason. So I went to a Hutch outlet in Chennai. They said they cannot help since Hutch Bangalore is different. The only way to reach the Bangalore Hutch customer care was to dial the Bangalore number. But that wouldn't work since I didn't have roaming - so it was a chicken and egg situation. Then I had to call up the number from a land line. I was put on hold for more than 15 minutes, with a recorded message asking me to be patient. Then all of a sudden it said "Sorry, all customer executives are busy at this time. Please try later" and got disconnected. I became so enraged that I swear I would have taken it out on a Hutch employee if there had been one nearby. It was a waste of my time as well as money. If Hutch claims to provide superior customer service, is this the way to treat their customers? First, they don't even have a common national database. And on top of that, they disconnect the line AFTER the customer had spent 15 minutes on the call. Sure they could have informed that at the beginning of the call- the queue situation couldn't have changed so dramatically in 15 minutes. Idiots.
Everyone now talks of "retailing" in India. It seems to be the latest buzzword. Never mind the fact that all shops have been doing it for ages in India. Of course, they are not big players like Reliance, so even if you had bought provisions from them throughout your life, it doesn't count. "What really counts is when you buy it from us, in other words, we retail it to you", they would like you to believe.
But if my experience at shopping at the minor chains like Foodworld or Monday to Sunday in Bangalore are anything to go by, I am not so optimistic.
First of all, Foodworld outlets are overstaffed. A Foodworld store would have a dozen employees or so at any time, most of them doing nothing, other than gossiping. Yet there would be only 2 or 3 at the cash registers. In the US, a similar sized store would have maybe 3 or 4 employees at any given time. And the quality of the stuff they sell is third rate. For example, they sell vegetables in closed polythene bags, with no refrigeration. The vegetables rot in no time under such conditions. I have come across bags of even beans where there is visible fungus growth, something that I have never encountered when buying from the lowly vegetable vendor. Most Foodworld outlets are hot, with no AC, which causes perishables to get spoiled faster. In most Foodworld stores, the vegetable/dairy products area would always smell of a dead rat. The other pre-processed food stuff they sell is third rate - I have seen many times where the expiration date stamp is missing on the wrapping. So much for their quality control. Plus their inventory management is poor. Sometimes the stuff I need wouldn't be in stock for months. But they would be available at family run stores always. It seems that the small family-operated store can manage its inventory better than a large chain like Foodworld, which is contrary to what one would expect. Now RPG, which owns Foodworld, wants to get into retailing too! If so, God help us!
Monday, March 5, 2007
Holi, bhang, and the NDPS Act
I have never been a big fan of Holi. Being a south Indian, I don't understand whats the big deal in soiling your clothes and your face and body (I use the term "temporary chromatic mutilation"). Perhaps its a mental block, one may say..
But what piques my interest in the affair is the free availability of bhang at most Holi venues. In the big apartment complex where I stay in Bangalore, there was a Holi dinner celebration two days ago, and bhang lassi was "officially" catered, courtesy of the association. I am sure the same was true of a lot of other Holi parties, in Bangalore as well as elsewhere in India.
In that festive mood, it is easy for everyone to forget that there is something known as the Narcotic Drugs and Psychotropic Substances (NDPS) Act in India. Few Indians realise how powerful this act is, with potential for abuse. For example, someone arrested under this act is presumed guilty until proven innocent, which is against normal jurisprudence. Bail can be granted only after a court hearing. Given the Indian judicial system, this can take a few months to many years.
Normally, during Holi, the police do not make any arrests even knowing that a particular place serves bhang, since it is well understood that it is part of the tradition, and a significant portion of the population enjoys it.
But then, nothing, I repeat, nothing prevents the police from making arrests and throwing everyone at a Holi party into jail for a good measure of time. But why would the police do this? Simple. As I mentioned before, the NDPS act is open to abuse. Imagine a politician who wants to get even with his rival or someone else. If the rival is a north Indian who participates in Holi, all he needs to do is set him up for an arrest during the festivities (where people consume bhang openly). In that case, others at the party will also get arrested as unavoidable collateral damage.
You may ask, "But wouldn't a judge throw out the case? I mean, many Indians consume bhang during Holi, and I am sure the judge wouldn't risk his own standing by convicting someone of consuming bhang during Holi. That would be like opening a can of worms." Yes, you are right there, but then that's besides the point. For a judge to throw out the case at the very first hearing, the "very first hearing" has to take place first. And that could be years after the arrest. And till then, no bail, because that's what the act says!
It is rather surprising that most of us are complacent about this, and do not realise that we walk a minefield when we consume bhang in public during Holi. If you think that the NDPS Act has never been abused actually, think again. In Tamil Nadu, the NDPS Act has been invoked against a lot of political enemies of Jayalalitha after their household/belongings were deliberately planted with ganja (by connivers in the police force). And because of what the act says, even the police cannot grant them bail. Plus a lot of innocent people have languished in jail indefinitely for no fault of theirs.
But since we are Indians, we are the usual complacent lot. If consumption of bhang is so widespread during Holi, and also in parts of Rajasthan throughout the year, we should question why this act exists in its present form in the first place. At least it should be amended so that people booked can be granted bail immediately. Also instead of being a blanket act that doesn't discriminate between ganja and ecstasy, it should have separate clauses for dealing with different types of substances, keeping culture into account.
Otherwise, if you spend years in jail following a Holi celebration, don't be surprised too much.
But what piques my interest in the affair is the free availability of bhang at most Holi venues. In the big apartment complex where I stay in Bangalore, there was a Holi dinner celebration two days ago, and bhang lassi was "officially" catered, courtesy of the association. I am sure the same was true of a lot of other Holi parties, in Bangalore as well as elsewhere in India.
In that festive mood, it is easy for everyone to forget that there is something known as the Narcotic Drugs and Psychotropic Substances (NDPS) Act in India. Few Indians realise how powerful this act is, with potential for abuse. For example, someone arrested under this act is presumed guilty until proven innocent, which is against normal jurisprudence. Bail can be granted only after a court hearing. Given the Indian judicial system, this can take a few months to many years.
Normally, during Holi, the police do not make any arrests even knowing that a particular place serves bhang, since it is well understood that it is part of the tradition, and a significant portion of the population enjoys it.
But then, nothing, I repeat, nothing prevents the police from making arrests and throwing everyone at a Holi party into jail for a good measure of time. But why would the police do this? Simple. As I mentioned before, the NDPS act is open to abuse. Imagine a politician who wants to get even with his rival or someone else. If the rival is a north Indian who participates in Holi, all he needs to do is set him up for an arrest during the festivities (where people consume bhang openly). In that case, others at the party will also get arrested as unavoidable collateral damage.
You may ask, "But wouldn't a judge throw out the case? I mean, many Indians consume bhang during Holi, and I am sure the judge wouldn't risk his own standing by convicting someone of consuming bhang during Holi. That would be like opening a can of worms." Yes, you are right there, but then that's besides the point. For a judge to throw out the case at the very first hearing, the "very first hearing" has to take place first. And that could be years after the arrest. And till then, no bail, because that's what the act says!
It is rather surprising that most of us are complacent about this, and do not realise that we walk a minefield when we consume bhang in public during Holi. If you think that the NDPS Act has never been abused actually, think again. In Tamil Nadu, the NDPS Act has been invoked against a lot of political enemies of Jayalalitha after their household/belongings were deliberately planted with ganja (by connivers in the police force). And because of what the act says, even the police cannot grant them bail. Plus a lot of innocent people have languished in jail indefinitely for no fault of theirs.
But since we are Indians, we are the usual complacent lot. If consumption of bhang is so widespread during Holi, and also in parts of Rajasthan throughout the year, we should question why this act exists in its present form in the first place. At least it should be amended so that people booked can be granted bail immediately. Also instead of being a blanket act that doesn't discriminate between ganja and ecstasy, it should have separate clauses for dealing with different types of substances, keeping culture into account.
Otherwise, if you spend years in jail following a Holi celebration, don't be surprised too much.
Wednesday, February 28, 2007
Alcohol policy in Tamil Nadu
From 2003 onwards, sale of alcoholic drinks in Tamil Nadu is the monopoly of the state government. The agency in charge is called Tamil Nadu State Marketing Corporation Limited (Tasmac) and alcoholic drinks are sold exclusively through Tasmac outlets (unless one goes to a licensed pub).
Having been to a few Tasmac outlets, I found them totally disgusting. The floors were wet with liquor and God knows what else. Men drinking inside and behaving in an uncivilised manner. And the only liquors you get in TN now are those made in TN. If you want beer, your choices are limited - Kingfisher (thankfully), Haywards 5000, Vorion 6000, Knockout - the latter three being beer beefed up with extra alcohol, for a better "kick". And the kind of IMFL thats available there is third rate, almost like arrack.
Forget wine or champagne that people up the social ladder like to indulge in. While the Indian wine market is exploding, and Indian brands like Grovers and Sula are getting recognised abroad, it is a crying shame that one cannot get them in TN. The only good wines available in TN are imported ones at some star hotels for outrageous prices. And for New Years which I celebrated in Chennai, I had to buy a bottle of champagne from Bangalore and take it along with me, since I knew I cannot buy one in TN! As a wine lover, this is a strong reason for me to hate Chennai!
In Bangalore, you can buy good wine/spirits at outlets like Food World. I know many women who buy alcohol and not feel uncomfortable in doing so. However in TN, thanks to Tasmac, a woman who enters a Tasmac outlet faces a real danger of being molested, and has to depend on male friends to buy her alcohol. I don't think any sane woman would ever enter a Tasmac outlet.
In TN, the social atmosphere is such that people see drinking as "evil", period. There is no concept of social drinking, or drinking as a form of relaxation after a tiring working day. If people drink, it is to get high and behave in a drunken manner (as is evinced by the super potent beers like Knockout).
And the politicians are eager to capitalise on this. Tasmac is a cash cow. Even though it was formed during Jayalalitha's govt, the present DMK govt has no inclination of discontinuing its monopoly, since its a hen that lays golden eggs.
But this kind of negative thinking and govt policy are bound to take its toll. The IT industry has people with liberal attitudes in general. Also women make a large portion of it. This kind of women-unfriendly attitude is bound to make them leave for other cities like Bangalore which offer a better climate and choice of drinks for social drinking.
Having been to a few Tasmac outlets, I found them totally disgusting. The floors were wet with liquor and God knows what else. Men drinking inside and behaving in an uncivilised manner. And the only liquors you get in TN now are those made in TN. If you want beer, your choices are limited - Kingfisher (thankfully), Haywards 5000, Vorion 6000, Knockout - the latter three being beer beefed up with extra alcohol, for a better "kick". And the kind of IMFL thats available there is third rate, almost like arrack.
Forget wine or champagne that people up the social ladder like to indulge in. While the Indian wine market is exploding, and Indian brands like Grovers and Sula are getting recognised abroad, it is a crying shame that one cannot get them in TN. The only good wines available in TN are imported ones at some star hotels for outrageous prices. And for New Years which I celebrated in Chennai, I had to buy a bottle of champagne from Bangalore and take it along with me, since I knew I cannot buy one in TN! As a wine lover, this is a strong reason for me to hate Chennai!
In Bangalore, you can buy good wine/spirits at outlets like Food World. I know many women who buy alcohol and not feel uncomfortable in doing so. However in TN, thanks to Tasmac, a woman who enters a Tasmac outlet faces a real danger of being molested, and has to depend on male friends to buy her alcohol. I don't think any sane woman would ever enter a Tasmac outlet.
In TN, the social atmosphere is such that people see drinking as "evil", period. There is no concept of social drinking, or drinking as a form of relaxation after a tiring working day. If people drink, it is to get high and behave in a drunken manner (as is evinced by the super potent beers like Knockout).
And the politicians are eager to capitalise on this. Tasmac is a cash cow. Even though it was formed during Jayalalitha's govt, the present DMK govt has no inclination of discontinuing its monopoly, since its a hen that lays golden eggs.
But this kind of negative thinking and govt policy are bound to take its toll. The IT industry has people with liberal attitudes in general. Also women make a large portion of it. This kind of women-unfriendly attitude is bound to make them leave for other cities like Bangalore which offer a better climate and choice of drinks for social drinking.
Is the saree going the way of the kimono?
A couple of days ago there were pictures of famous actresses at the Filmfare Awards in the Times of India. I couldn't help noticing the fact that all of them were wearing evening gowns similar to those worn by actresses at the Oscars. I know that Bollywood copies Hollywood, but come on, not one came dressed in a saree/salwar, and wearing a bindi.
In Hindi movies, there is a trend of heroines wearing Westernised outfits and not wearing the bindi at all. Complementing this, most have their hair dyed to a light brown. Please note that I am not complaining, this is just an observation.
And this phenomenon is not just restricted to Bollywood. In all walks of life, people are considering the saree (and also the salwar kameez) dated. Western wear is supposed to be a sign of confidence and independence for women. If one goes through employment ads of IT companies, the woman in the picture is always in a western outfit (and without the bindi). In TV ads, if a woman is shown wearing a saree (along with a bindi), it is most probably for a detergent or toilet bowl cleaner. Or a life insurance policy taken by the husband to take care of his (economically dependent) family.
Women in western wear (even casuals) are supposed to be "dressed smartly". The implication here is that those who are dressed in ethnic clothes are not dressed so smartly.
Sarees are these days relegated to special occasions and merely ceremonial, just like the kimono in Japan. A woman who goes to work in a saree or even salwar kameez on a regular basis is considered a bit old-fashioned and not modern. In movies, such women are normally at the receiving end of abusive relationships. The heroine (who is in Western wear) would then save her and teach her tormentors a lesson.
Well, as a man, I shouldn't be complaining. Because Indian men gave up on the dhoti and the pyjama long ago. You didn't find an office executive (even 30 years ago) working for a private sector company going to work in a dhoti.
So I think it is nothing more than the women just catching up with the men!
Saturday, February 24, 2007
Why objectivism is good
I came across this piece by a Harvard researcher on senescence, João Pedro de Magalhães. I found it really good. Read on here.
Thursday, February 22, 2007
Drive against "erring" autos
Today, there was an article in the Bangalore TOI that 110 auto drivers were booked for refusing to go on hire and demanding excess fare.
Auto drivers refusing to go on hire is bad, but does that make it unlawful? An auto rickshaw is a private service, not public transport. Thus it should be treated differently from the case of a public bus. A state-employed bus driver can be booked for dereliction of duty, but an auto driver is essentially a private operator who earns income on his own after paying the state a license fee for being allowed to operate. As such, treating that license as an obligation to serve the state doesn't wash. If there exist state laws for refusing to go on hire, I wonder whether they are even constitutional. This is akin to having a shop, which also provides a form of public service. Just because I have to get the necessary permits to own a shop doesn't mean the government can force me to keep it open. If I keep it closed, I lose business. Its simple market-driven economics.
Regarding "demanding excess fare", I myself prefer an upfront agreed amount over the meter, since I never know to what extent the meter has been tampered with. If an auto driver demands something I feel is too high, I always have the right to refuse him, and wait for another auto.
In both cases, there is no cheating involved. The only place where cheating is involved is where the meter is tampered with, since the passenger has no idea about it till traveling a considerable distance in an auto. And tampered meters are the rule rather than the exception in Bangalore, with mechanical meters. The new electronic ones are supposedly tamper-resistant. In my experience, electronic meters invariably show lower fares compared to the old mechanical ones.
For the same reason, "on the spot" bookings rule out tampered meters, which in my opinion, is the only instance of true cheating.
If the police want to curb cheating, they should make it compulsory for all autos to have electronic meters.
But this being India, we always try to tackle non-problems and leave out the real ones.
Auto drivers refusing to go on hire is bad, but does that make it unlawful? An auto rickshaw is a private service, not public transport. Thus it should be treated differently from the case of a public bus. A state-employed bus driver can be booked for dereliction of duty, but an auto driver is essentially a private operator who earns income on his own after paying the state a license fee for being allowed to operate. As such, treating that license as an obligation to serve the state doesn't wash. If there exist state laws for refusing to go on hire, I wonder whether they are even constitutional. This is akin to having a shop, which also provides a form of public service. Just because I have to get the necessary permits to own a shop doesn't mean the government can force me to keep it open. If I keep it closed, I lose business. Its simple market-driven economics.
Regarding "demanding excess fare", I myself prefer an upfront agreed amount over the meter, since I never know to what extent the meter has been tampered with. If an auto driver demands something I feel is too high, I always have the right to refuse him, and wait for another auto.
In both cases, there is no cheating involved. The only place where cheating is involved is where the meter is tampered with, since the passenger has no idea about it till traveling a considerable distance in an auto. And tampered meters are the rule rather than the exception in Bangalore, with mechanical meters. The new electronic ones are supposedly tamper-resistant. In my experience, electronic meters invariably show lower fares compared to the old mechanical ones.
For the same reason, "on the spot" bookings rule out tampered meters, which in my opinion, is the only instance of true cheating.
If the police want to curb cheating, they should make it compulsory for all autos to have electronic meters.
But this being India, we always try to tackle non-problems and leave out the real ones.
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