Tuesday, July 10, 2007

Radio in India

When I was growing up, when AIR had a monopoly over the airwaves, we used to turn to shortwave. I still remember the pleasures of listening to Voice of America or the BBC, or even South African Broadcast Corp. Those days, radios were classified according to the no of bands - a 2 band radio meant one MW (or AM), and one SW band. A 5 band radio would mean 4 SW bands, in addition to MW. It used to be a challenge listening to some of the distant stations, and one often resorted to improvised tricks like making one's own antenna out of clotheslines and such.

I am sad that these days one couldn't buy a radio with SW bands even if one tries hard. These days, invariably all radios have only two bands, AM and FM. If I ask for a radio with SW, the salespeople (who are normally kids in their 20's) look puzzled or even laugh at you.

It is surprising that no one regrets this. Back in those days, even though AIR had a monopoly over news dissemination, one could always tune into these foreign stations, to get a balanced view. But now with SW essentially gone for good, we have AIR having a monopoly over news for all practical purposes.

The current crop of FM stations feature RJs playing the same tracks, and remixes that are mutilated versions of the originals. To me the presenter (the term I prefer over an RJ) should be transparent, and that is the way it was either with AIR or the other foreign stations. But now it seems like the RJs somehow feel they should thrust themselves and their bloated egos over and above the content they present. The sad part is, the mainstream audience has already bought into this crap, something that has been blindly copied from the US. Instead of being curt and politely informing the audience what they are listening to, they keep yakking about irrelevant stuff like a teenager at a birthday party.

Even the station signature featuring the frequency (91.9 FM) instead of something like Madras A and Madras B that I grew up with. We copy everything as it is done in the US, including the colour of school buses.

I once felt globalisation was great, but stuff like this really scares the hell out of me. To me this is not globalisation, but Americanisation.

Monday, April 2, 2007

"Guru" sucked!

I had the misfortune of watching the recent movie Guru. It is supposed to be based on the real life of Dhirubhai Ambani. All I can say is it was a waste of my time.

For the moment, forget the message it is supposed to convey. Even if you look at its technical merits, it is a real dissappointment.

Abhishek's acting was average. His monologue at the end was totally uninspiring. Certainly not like that of Howard Roark or Francisco D'Anacona in the Rand novels. I am not even sure if Aishwarya Rai was the best actress Maniratnam could find to fit the role of his wife. The chemistry was simply not there, almost to the point of being insulting to Dhirubhai and Kokilaben.

The movie had no real plot to speak of. If you had watched Corporate, you can easily see the difference. There, there was a plot between the two cola power houses, and the viewer could immerse himself or herself in the boardroom plots. In Guru, we come to know of the machinations only from the laundry list of irregularities read out at the final hearing. All the confrontations were between Guru and the press. Made me yawn.

The songs were mediocre. There was not a single tune worth remembering. Malika Sherawat was a lot better in Murder. Her belly dance number would have been the perfect excuse for a visit to the restroom, had it not come so early on in the movie.

The only saving grace was Vidya Balan. But she has proved time and again that it doesn't take a great director to bring out the best in her. The credit goes to her and not Maniratnam.

And what is this thing in Indian movies about heros advertising that they are "foreign returned" by wearing a suit on a hot summer day back in the village? I saw this for the first time in the Tamil movie Kadalora Kavithaigal 20 years ago and thought it was funny. I am shocked that this kind of cliche still happens in Indian movies.

I am not sure what is it about Maniratnam trying to glorify dubious real-life figures. We saw it originally in Nayakan (Tamil) which was supposed to be based on Haji Mastan. And now, someone else who used the system to his advantage.

Now coming to the message it is supposed to convey, Abhishek justifies what he had done at the end. He cites the instance of the Mahatma disobeying the salt tax, and slavery laws. However there is a crucial difference. There is nothing wrong in breaking laws as such if they are for a noble purpose (such as the right to self-determination or right to equality). But what Guru (and the real life Dhirubhai) did was they manipulated the system to further their own ends (and in fact stifle the competition). This could hardly be called a noble endeavour. In business, such tactics would be termed highly unethical and unfair competition.

Maybe Maniratnam realised this and that's why he watered down any mention of blatant bribing or other devious schemes on the part of Abhishek. Throughout the movie there is not even a hint of Abhishek taking part in most of the serious charges read out by the committee at the end. It was almost like his serious wrongdoings were swept under the carpet to not undermine his image of a hero at the end.

All in all, Guru was not worth watching.

Friday, March 16, 2007

SEZs are abhorrent

Whats this crap about SEZs? I find the concept of "Special Economic Zones" abhorrent. It betrays an elitist mentality. First, the people who have lived in these designated zones for generations are suddenly non-grata and kicked out for no fault of theirs. And then there is this pseudo first world country enclave that comes on later.

I don't understand the concept. The US or for that matter, most countries of Europe don't have any such "special economic zones". All factories, production plants, etc, are all distributed throughout the countries. And when a factory comes up, its not like the local population gets kicked out of their homesteads. In fact, such job centres try to include the local populations and it is a symbiotic relationship that benefits both.

If the US and the advanced countries had managed to do it in an inclusive manner, then why couldn't India manage that? In spite of all the Gandhian talk of "the heart of India lies in its villages" and the usual rhetoric we hear, it seems like the village dwellers are ultimately given the short shrift.

Now the argument might be made that we cannot locate factories and job centres at arbitrary locations because we don't have infrastructure. In other words, special economic zones can concentrate production in a small area and therefore would make infrastructure easier.

I find this argument specious. Isn't it the job of the government to provide infrastructure to everyone in the first place? Since the government has slacked off on this basic responsibility in 60 years of democracy, now it wants to grab some land and make up for it by kicking out its residents?

The US and European countries did this and any factory/economic centre didn't need to be set up inside any specially demarcated "zone" to get the basic infrastructure. In fact, since the governments were expected to provide good roads, power, water everywhere, it was easy for industries to come up according to the one elastic parameter, labour. The governments didn't treat any parts more special than the others.

I was angered by what happened at Nandigram. I hope some of the key players in promoting these SEZs face the wrath of the displaced villagers (in whatever manner), and I think they fully deserve it.

Saturday, March 10, 2007

Customer service in India

I find that customer service in India, especially that of big companies, leaves much to be desired.

For example, it took me a month to get an ICICI bank account opened. Although I ensured all forms and ID proof were submitted properly, the "processing" took 4 weeks. When I started to lose my patience and complain, the response was always like "Sorry sir, but our Mumbai back office hasn't gotten back to us yet. We would inquire with them, sir".

The designations of the employees in the banks are themselves amusing - everyone is an "executive", including the teller. And you don't just have a bank account - you have a "relationship" with the branch!

Then I applied for a Citibank credit card (since one or the other was always pestering me on the phone with a Citibank card offer). After completing the form and submitting it, I got "verification" calls, not once but 4 or 5 times! And for address proof, they sent someone to my door - twice! Then it took more than a month after that for my card to arrive (after I made several calls to find out what was going on). I got so frustrated that I have not used the card even once so far after some 2 years.

While at it, I feel amused by this concept of "permanent address" required on a lot of forms in India. When someone asked me what mine was, I gave him the address of my flat where I live and which I own. He then said "No sir, I am not asking for your residential address. I am asking for your permanent address sir". I was a bit confounded. "Hello, this is where I have been staying for a while and intend to stay, and as far as I am concerned this is my permanent address". Then he educated me, "No sir, I asked you for your parents' address. That is what we mean by permanent address". I was taken aback by this. I told him I am close to 40, and have a family of my own, and am not a kid who lived with his parents on a permanent basis. But that didn't wash with him. Of course there was no point in blaming him. It is the mindset in India where even after being married, one cannot oneself independent of one's parents. In the US, no one asks for your parent's address unless one is a minor, in opening a bank account or applying for a credit card. Here even after being married, everyone considers that your parents' place is where you truly belong! When we blatantly copy the US in other aspects (like mother's maiden name for security and so on), we cannot shake off this stupid concept of permanent address. At least call it by what it really is- "parental address" or something like that.

The worst customer service in my experience is that of Hutch. Hutch is an established cellular service provider in India. However, once when I visited Chennai, the roaming facility got deactivated for some reason. So I went to a Hutch outlet in Chennai. They said they cannot help since Hutch Bangalore is different. The only way to reach the Bangalore Hutch customer care was to dial the Bangalore number. But that wouldn't work since I didn't have roaming - so it was a chicken and egg situation. Then I had to call up the number from a land line. I was put on hold for more than 15 minutes, with a recorded message asking me to be patient. Then all of a sudden it said "Sorry, all customer executives are busy at this time. Please try later" and got disconnected. I became so enraged that I swear I would have taken it out on a Hutch employee if there had been one nearby. It was a waste of my time as well as money. If Hutch claims to provide superior customer service, is this the way to treat their customers? First, they don't even have a common national database. And on top of that, they disconnect the line AFTER the customer had spent 15 minutes on the call. Sure they could have informed that at the beginning of the call- the queue situation couldn't have changed so dramatically in 15 minutes. Idiots.

Everyone now talks of "retailing" in India. It seems to be the latest buzzword. Never mind the fact that all shops have been doing it for ages in India. Of course, they are not big players like Reliance, so even if you had bought provisions from them throughout your life, it doesn't count. "What really counts is when you buy it from us, in other words, we retail it to you", they would like you to believe.

But if my experience at shopping at the minor chains like Foodworld or Monday to Sunday in Bangalore are anything to go by, I am not so optimistic.

First of all, Foodworld outlets are overstaffed. A Foodworld store would have a dozen employees or so at any time, most of them doing nothing, other than gossiping. Yet there would be only 2 or 3 at the cash registers. In the US, a similar sized store would have maybe 3 or 4 employees at any given time. And the quality of the stuff they sell is third rate. For example, they sell vegetables in closed polythene bags, with no refrigeration. The vegetables rot in no time under such conditions. I have come across bags of even beans where there is visible fungus growth, something that I have never encountered when buying from the lowly vegetable vendor. Most Foodworld outlets are hot, with no AC, which causes perishables to get spoiled faster. In most Foodworld stores, the vegetable/dairy products area would always smell of a dead rat. The other pre-processed food stuff they sell is third rate - I have seen many times where the expiration date stamp is missing on the wrapping. So much for their quality control. Plus their inventory management is poor. Sometimes the stuff I need wouldn't be in stock for months. But they would be available at family run stores always. It seems that the small family-operated store can manage its inventory better than a large chain like Foodworld, which is contrary to what one would expect. Now RPG, which owns Foodworld, wants to get into retailing too! If so, God help us!

Monday, March 5, 2007

Holi, bhang, and the NDPS Act

I have never been a big fan of Holi. Being a south Indian, I don't understand whats the big deal in soiling your clothes and your face and body (I use the term "temporary chromatic mutilation"). Perhaps its a mental block, one may say..

But what piques my interest in the affair is the free availability of bhang at most Holi venues. In the big apartment complex where I stay in Bangalore, there was a Holi dinner celebration two days ago, and bhang lassi was "officially" catered, courtesy of the association. I am sure the same was true of a lot of other Holi parties, in Bangalore as well as elsewhere in India.

In that festive mood, it is easy for everyone to forget that there is something known as the Narcotic Drugs and Psychotropic Substances (NDPS) Act in India. Few Indians realise how powerful this act is, with potential for abuse. For example, someone arrested under this act is presumed guilty until proven innocent, which is against normal jurisprudence. Bail can be granted only after a court hearing. Given the Indian judicial system, this can take a few months to many years.

Normally, during Holi, the police do not make any arrests even knowing that a particular place serves bhang, since it is well understood that it is part of the tradition, and a significant portion of the population enjoys it.

But then, nothing, I repeat, nothing prevents the police from making arrests and throwing everyone at a Holi party into jail for a good measure of time. But why would the police do this? Simple. As I mentioned before, the NDPS act is open to abuse. Imagine a politician who wants to get even with his rival or someone else. If the rival is a north Indian who participates in Holi, all he needs to do is set him up for an arrest during the festivities (where people consume bhang openly). In that case, others at the party will also get arrested as unavoidable collateral damage.

You may ask, "But wouldn't a judge throw out the case? I mean, many Indians consume bhang during Holi, and I am sure the judge wouldn't risk his own standing by convicting someone of consuming bhang during Holi. That would be like opening a can of worms." Yes, you are right there, but then that's besides the point. For a judge to throw out the case at the very first hearing, the "very first hearing" has to take place first. And that could be years after the arrest. And till then, no bail, because that's what the act says!

It is rather surprising that most of us are complacent about this, and do not realise that we walk a minefield when we consume bhang in public during Holi. If you think that the NDPS Act has never been abused actually, think again. In Tamil Nadu, the NDPS Act has been invoked against a lot of political enemies of Jayalalitha after their household/belongings were deliberately planted with ganja (by connivers in the police force). And because of what the act says, even the police cannot grant them bail. Plus a lot of innocent people have languished in jail indefinitely for no fault of theirs.

But since we are Indians, we are the usual complacent lot. If consumption of bhang is so widespread during Holi, and also in parts of Rajasthan throughout the year, we should question why this act exists in its present form in the first place. At least it should be amended so that people booked can be granted bail immediately. Also instead of being a blanket act that doesn't discriminate between ganja and ecstasy, it should have separate clauses for dealing with different types of substances, keeping culture into account.

Otherwise, if you spend years in jail following a Holi celebration, don't be surprised too much.








Wednesday, February 28, 2007

Alcohol policy in Tamil Nadu

From 2003 onwards, sale of alcoholic drinks in Tamil Nadu is the monopoly of the state government. The agency in charge is called Tamil Nadu State Marketing Corporation Limited (Tasmac) and alcoholic drinks are sold exclusively through Tasmac outlets (unless one goes to a licensed pub).

Having been to a few Tasmac outlets, I found them totally disgusting. The floors were wet with liquor and God knows what else. Men drinking inside and behaving in an uncivilised manner. And the only liquors you get in TN now are those made in TN. If you want beer, your choices are limited - Kingfisher (thankfully), Haywards 5000, Vorion 6000, Knockout - the latter three being beer beefed up with extra alcohol, for a better "kick". And the kind of IMFL thats available there is third rate, almost like arrack.

Forget wine or champagne that people up the social ladder like to indulge in. While the Indian wine market is exploding, and Indian brands like Grovers and Sula are getting recognised abroad, it is a crying shame that one cannot get them in TN. The only good wines available in TN are imported ones at some star hotels for outrageous prices. And for New Years which I celebrated in Chennai, I had to buy a bottle of champagne from Bangalore and take it along with me, since I knew I cannot buy one in TN! As a wine lover, this is a strong reason for me to hate Chennai!

In Bangalore, you can buy good wine/spirits at outlets like Food World. I know many women who buy alcohol and not feel uncomfortable in doing so. However in TN, thanks to Tasmac, a woman who enters a Tasmac outlet faces a real danger of being molested, and has to depend on male friends to buy her alcohol. I don't think any sane woman would ever enter a Tasmac outlet.

In TN, the social atmosphere is such that people see drinking as "evil", period. There is no concept of social drinking, or drinking as a form of relaxation after a tiring working day. If people drink, it is to get high and behave in a drunken manner (as is evinced by the super potent beers like Knockout).

And the politicians are eager to capitalise on this. Tasmac is a cash cow. Even though it was formed during Jayalalitha's govt, the present DMK govt has no inclination of discontinuing its monopoly, since its a hen that lays golden eggs.

But this kind of negative thinking and govt policy are bound to take its toll. The IT industry has people with liberal attitudes in general. Also women make a large portion of it. This kind of women-unfriendly attitude is bound to make them leave for other cities like Bangalore which offer a better climate and choice of drinks for social drinking.

Is the saree going the way of the kimono?


A couple of days ago there were pictures of famous actresses at the Filmfare Awards in the Times of India. I couldn't help noticing the fact that all of them were wearing evening gowns similar to those worn by actresses at the Oscars. I know that Bollywood copies Hollywood, but come on, not one came dressed in a saree/salwar, and wearing a bindi.

In Hindi movies, there is a trend of heroines wearing Westernised outfits and not wearing the bindi at all. Complementing this, most have their hair dyed to a light brown. Please note that I am not complaining, this is just an observation.

And this phenomenon is not just restricted to Bollywood. In all walks of life, people are considering the saree (and also the salwar kameez) dated. Western wear is supposed to be a sign of confidence and independence for women. If one goes through employment ads of IT companies, the woman in the picture is always in a western outfit (and without the bindi). In TV ads, if a woman is shown wearing a saree (along with a bindi), it is most probably for a detergent or toilet bowl cleaner. Or a life insurance policy taken by the husband to take care of his (economically dependent) family.

Women in western wear (even casuals) are supposed to be "dressed smartly". The implication here is that those who are dressed in ethnic clothes are not dressed so smartly.

Sarees are these days relegated to special occasions and merely ceremonial, just like the kimono in Japan. A woman who goes to work in a saree or even salwar kameez on a regular basis is considered a bit old-fashioned and not modern. In movies, such women are normally at the receiving end of abusive relationships. The heroine (who is in Western wear) would then save her and teach her tormentors a lesson.

Well, as a man, I shouldn't be complaining. Because Indian men gave up on the dhoti and the pyjama long ago. You didn't find an office executive (even 30 years ago) working for a private sector company going to work in a dhoti.

So I think it is nothing more than the women just catching up with the men!